EGround floor, front door
The booking form runs on your site or under its own link. It reads free rooms from the same room chart reception uses, and prices from your rate list. The booking lands in the panel and the guest emails go out by themselves.
With approval on, a booking waits in the panel for the Accept button, and the guest gets the confirmation then. In automatic mode the confirmation goes straight away. A booking from someone on your blacklist always waits for your decision, even in automatic mode.
The guest enters dates and party size, sees free rooms and prices, and books with no login.
The booking goes on the chart, marked Website.
About every new booking, at the address in your property profile.
The booking waits in the panel for your decision.
A confirmation with the reservation number and a link to it.
Four steps, with no account to create. The page works in Polish and English, and the guest picks the language.
Reservations on your website
In settings you choose a percentage of the stay price or a fixed amount, a deadline in hours after booking, an account number and a recipient. The guest makes the transfer from their own bank. Atrium does not take online payments and does not connect to your account, so reception records the payment when it shows up there.
Hour 0
Before booking, the guest sees the amount and the deadline. After booking they get the recipient, account number, amount and transfer title, on screen and by email.
Stay at PLN 960.00, deposit 30% of the price.
You make the transfer from your own bank, this page does not take payments.
Hour 24
A day before the deadline the guest gets an email with the same details, if the payment is not recorded yet. It goes out from 9:00 at the earliest.
Until the deadline
The booking list has a Deposit pending filter, and the Today screen says how many are waiting. When you see the transfer on your account, you click Record payment and the amount goes on the booking's folio.
Hour 48
The panel checks deadlines every 15 minutes, and from here there are three ways on.
Automatic cancellation applies to website bookings. Bookings from the panel and those with the deadline on the arrival day are only marked as overdue.
You can also set a deposit on a booking from the panel, but the reminder and the payment confirmation only go to guests who booked on the website.
You pay for the number of rooms, whether three bookings come in this month or thirty. The guest settles with you however you agree: you can require a deposit by transfer at the time of booking, and you enter every payment on their folio.
This is an example to work through, so enter your own numbers. The portal commission is in your contract with the portal.
| Booking through a portal | Booking on your website | |
|---|---|---|
| Stay value | PLN 960.00 | PLN 960.00 |
| Commission | -PLN 144.00 | PLN 0.00 |
| Left with you | PLN 816.00 | PLN 960.00 |
Difference at 30 bookings, if all of them come through your websitePLN 4320.00
The Atrium subscription depends on room count and not on bookings: PLN 99, PLN 199, PLN 399 per month, depending on the tier.
Portal commissions stay with the portals, because that is your contract with them. Atrium neither takes nor lowers them.
Each room has its own calendar. You paste the portal's iCal address into the panel and give the portal the address from Atrium. The panel reads the portal every 15 minutes and blocks the room, also for website bookings, while the portal reads your calendar at its own pace. Only occupied dates cross over, so you change prices on each portal separately and read guest details there.
Sample data
The panel reads the portal: every 15 minutes
Airbnb reads your calendar: every 3 hours
Prices come from room types, seasons, weekend rates and surcharges, and the minimum stay and closed dates apply here too. You decide how many hours before arrival a guest can cancel online. You write your own booking terms, and for each booking the panel stores the date of consent and the text the guest accepted.
The language follows the one the guest booked in. Each email has the reservation number, dates, stay price and your property's details. This applies to website bookings: when you type a booking into the panel by hand, no emails go to the guest by themselves until you pass on the check-in link.
You get an email about every new booking and every guest cancellation, at the address in your property profile.
Confirmation: straight away or after your approval
Your reservation is confirmed
Atrium Residence has confirmed your reservation.
View your reservation
This message was sent automatically. For questions about your stay, please contact the property.
A guest from the website gets an invitation in the booking email, and a reminder two days before arrival if they have not completed check-in yet. For a booking from the panel you send the link by email, or copy it and pass it on yourself. The form works until the arrival day and asks for no document numbers or scans.
A link from the email, no login
Check-in ready, 16:30
Full name
Anna Przykładowa
Guest
Anna Przykładowa
Phone
+48 600 000 000
Phone
+48 600 000 000
Home address
ul. Przykładowa 8, 30-000 Kraków, Poland
Address and country
ul. Przykładowa 8, 30-000 Kraków, Poland
Expected arrival time
16:30
Arrival time
16:30, shown on the Today screen, the floor map and the booking list
Person 2
Jan Przykładowy, same address
People
Anna and Jan Przykładowy
Local fee exemption
Person accompanying someone with a disability
Exemption
To confirm: it counts only once reception approves it
Company invoice
Firma Przykładowa sp. z o.o., NIP 000-000-00-00
Invoice details
Firma Przykładowa sp. z o.o., NIP 000-000-00-00
A family or a company books several rooms at once for the same dates, up to 10 in one booking on the website, while in the panel you set up a larger group yourself. The deposit is worked out from the total, so the guest makes one transfer. On the room chart each room stands alone, with its own check-in, check-out and folio, and you can also handle the whole group with one button.
The guest has one number, one link and one transfer
Reception has each room separately
| Room | Check-in | Stay, nights: 3 | Share of deposit | Left to pay |
|---|---|---|---|---|
| 102, Double | Arrival | PLN 960.00 | PLN 288.00 | PLN 672.00 |
| 103, Double | Arrival | PLN 960.00 | PLN 288.00 | PLN 672.00 |
| 201, Family | Arrival | PLN 1320.00 | PLN 396.00 | PLN 924.00 |
| Total | PLN 3240.00 | PLN 972.00 | PLN 2268.00 |
Sample data
You create the self-service link on the guest card and hand it over yourself. Through it the guest sends requests, say for an extra towel, picks a category and sees your answer. You can revoke the link at any time.
Guest requests in the panel
Your answer
The towel will be in your room later today.